Betway's Privacy Policy

1 Introduction

Betway Bangladesh places the highest priority on the privacy of all its users. When you register on our platform, play games, or place bets, we collect certain information. This privacy policy clearly outlines what data is collected, why it is collected, and how it is kept secure.

This policy applies to all Betway products and services — including the website, mobile app, and customer support. By using our site, you agree to this privacy policy.

We believe transparency is the foundation of trust. This policy is written in plain, straightforward language so you can easily understand what we do with your data.

2 What Data We Collect

Betway collects different types of data at various stages. Full details are outlined below:

Information Collected at Registration:

• Full Name, Date of Birth & Gender
• Email Address & Mobile Number
• Current Address & Country
• Preferred Currency & Language
• Username & Password (Encrypted)

Information Collected During Identity Verification:

• Copy of National ID or Passport
• Driving License (where applicable)
• Recent utility bill or bank statement (for address verification)
• Selfie or live photo (for KYC process)

Automatically collected information:

• IP Address & Device Information
• Browser Type & Operating System
• Site access times and session information
• Click, Scroll & Navigation Behavior
• Cookie & Local Storage Data

Transaction-related information:

• Deposit & Withdrawal History
• Payment Method Details (bKash, Nagad, Rocket Number)
• Betting History & Game Activity
• Bonus Claim & Usage History

3 How We Use Your Data

Betway uses collected data only for specific, legitimate purposes. The table below clarifies each purpose and its legal basis:

4 Cookie Policy

Betway uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help us remember information about your visit.

Types of cookies we use:

• Essential Cookies: Essential for core site functions such as maintaining login sessions. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings, such as language selection or theme choice.
• Analytics Cookies: To monitor site usage and identify areas for improvement.
• Security Cookies: To detect fraud and keep your account secure.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain site functionality.

5 Sharing Data with Third Parties

Betway does not sell your personal data. However, limited information may be shared with trusted third parties where necessary to deliver our services:

• Payment Processors: Necessary information is shared with bKash, Nagad, and Rocket to process transactions.
• Identity Verification Services: Approved third parties may be engaged to assist with completing the KYC process.
• Game Provider: Limited data is shared with the relevant game studio for the purpose of game operation.
• Regulatory Authority: Information may be shared with relevant authorities to meet licensing and legal compliance requirements.
• Law Enforcement: Data may be disclosed in response to a court order or valid legal request.

All third parties operate under strict confidentiality agreements and may only use data for the specified purpose.

6 Data Retention Period

Betway does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: Retained for up to 5 years after account closure (legal obligation).
• Transaction information: Retained for a minimum of 5–7 years in accordance with financial regulatory requirements.
• KYC Documents: Retained for up to 5 years after account closure.
• Marketing preferences: Deleted as soon as you unsubscribe.
• Cookie Data: From 1 day to 2 years, depending on the cookie type.

Once the specified retention period has ended, data is securely deleted or anonymized.

7 Your Data Rights

Every registered user on the Betway platform holds the following rights over their personal data:

8 Security Measures

Betway applies industry-leading technical and organizational measures to keep your data secure:

• 256-Bit SSL Encryption: All data transfers are secured with strong encryption.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Secure Data Centers: Data is stored in certified data centers.
• Regular Security Audits: Our systems are regularly reviewed by third-party security experts.
• Staff Training: All staff receive regular training on data protection.
• Access Controls: Only authorized personnel have access to the information they need.

9 Children's Privacy

Betway strictly prohibits anyone under 18 from using the platform. We do not knowingly collect any data from minors.

If a parent or guardian believes their child has registered on our platform, please contact us immediately. We will promptly close the account and delete all associated data.

We recommend using parental control software on your device to keep minors away from online gaming.

10 Privacy Policy Updates

Betway may update this privacy policy as needed. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• You will be notified at your registered email address of any significant changes.
• A clear notice will be displayed on the site.
• Continued use of the site after any changes have been made will be considered acceptance of the updated policy.

Visit this page regularly and contact our support team if you have any questions.

11 Contact

For any privacy-related questions, complaints, or requests, please contact our dedicated Privacy Team: